As of June 1, 2022 we will no longer be fulfilling
new orders or services
Holo2Gos’ HoloGuard and HoloGuard Pro are optional add-ons we developed to give you peace of mind and protection from taking on the full liability of unintentional damage to gear by paying just a deductible amount in the result any of your items get damaged. Phew! That’s a mouthful, but in short, it’s an affordable way to add protection to your purchase.
When you purchase HoloGuard or HoloGuard Pro and an item is damaged, you only pay a deductible and in some cases 12% of the replacement value of the item. Upgrade to HoloGuard Pro to maximize your protection for an additional year.
If you do not purchase HoloGuard or HoloGuard Pro you are responsible for 100% of the cost to repair or replace any damaged or broken rental gear and may also need to pay a loss-of-use fee while gear is in repairs.
We sell gear knowing you’re going to put it to use. Minor scratches or scuffs on the exterior of the equipment are considered ordinary wear and tear and are not what we call damage. We’re reasonable about wear and tear - after all, we’re photographers/ videographers too! Anything more severe than this like a cracked element will be considered damaged of course.
All incidents except what is noted below.
• Heads up: Your business insurance might cover items and/or situations that our policies do not cover. Please check with your insurance agent regarding this before your purchase.
• Please note that water damage, theft and/or loss is never covered by HoloGuard or HoloGuard Pro.
We pack all our equipment in special packaging material to guarantee it at arrival so there’s is very little chance of damage, but occasionally things get really bumped along the way. If you notice that your package arrives in really bad shape, notify us within 3 hours of receiving it and provide pictures of the condition of the box (any longer than that and we can’t consider it transit damage) and we’re on it. We know that receiving broken equipment is a huge inconvenience, so if this does happen to happen, know we will work with you on sending replacement gear as fast as we can get it there just be sure you tell us right away too.
The Holo2Go 3 months Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the Holo2Go 3 months Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under the Holo2Go 3 months Limited Warranty or under their consumer law rights. Important: The Holo2Go 3 months Limited Warranty terms and conditions shall not apply to consumer law claims.
Please note: All claims made under the Holo2Go 3 months Limited Warranty will be governed by the terms set out in this warranty document.
Your Holo2Go-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of 3 months from the date of original retail purchase (“Warranty Period”) when used in accordance with Holo2Go`s user manuals. Under this warranty, you will be able to direct your claims to Holo2Go.
If a defect arises during the Warranty Period, Holo2Go, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces. Unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.
Holo2Go does not warrant, represent or undertake that it will be able to repair or replace any Product under this warranty without risk to and / or loss of information and / or data stored on the Product. In no event shall Holo2Go be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by Holo2Go’s breach of these warranty terms; or (b) losses caused by the user’s fault, loss of data or loss of profits or benefits.
Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.
To obtain warranty service, contact Holo2Go. Proof of purchase may be required to verify eligibility.
When contacting Holo2Go via telephone, call charges may apply depending on your location. Please contact your network operator for details.
Holo2Go will provide warranty service through one or more of the following options:
(i) Carry-in service. You may return your Product to our Holo2Go corporate office: 1905 NW 32nd street Building #5, Pompano Beach, FL 33064.
(ii) Mail-in service. If Holo2Go determines that your Product is eligible for mail-in service through HoloGuard Pro, Holo2Go will send you prepaid waybills and applicable packaging material, so that you may ship your Product to a Holo2Go Repair Service (“ARS”) 1905 NW 32nd street Building #5, Pompano Beach, FL 33064. Holo2Go will pay for shipping to and from your location if instructions regarding the method of packaging and shipping the Product are followed.
If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.
This warranty is governed by and construed under the laws of the country in which the product purchase took place.