You choose the equipment you want, select when you want it and for how long, then we ship the product(s) directly to you. When your rental is done, pack up the gear, ship it back using the provided return label, or return it to the original drop point where you picked up. Once we receive the equipment at Holo2Go, we inspect and clean everything. Barring any damage, missing items, or outstanding balance- your rental is complete.
Note: All orders need to agree to the terms and conditions prior to product shipping – see RENTAL AGREEMENT.
Shipping or transit time is not calculated into the rental period. We only charge you for the days the gear is in your hands, or on the first attempted delivery date till the day you ship back. For example, a weekly (7 day) rate is calculated from Monday to Monday, or Friday to Friday, etc. Shipping time will not eat up any of the 7 days.
• If you need gear for multiple periods, simply place separate orders for separate periods (start/end dates).
• If you need a custom rental period, simply use the set custom rental period feature on the product pages. We do a minimum rental of 3 days on most products.
We test, calibrate, and clean our equipment after every order. There may be a few cosmetic flaws on stands from multiple use rentals but each item is checked for full functionality before it leaves our office. If the Product(s) arrives to you damaged, please contact us immediately; we’re here to help get you replacement equipment so your gig runs smoothly!
We accept reservations for any gear in our inventory. All you need to do it select the date of arrival or pickup upon check-out.
WHEN RESERVING AN ITEM FOR A HARD DEADLINE (TRADE SHOW, CORPORATE EVENT, LARGE VENUE), WE RECOMMEND YOU GIVE YOURSELF A BUFFER BY REQUESTING THE GEAR TO ARRIVE 1-3 DAYS BEFORE THE DAY YOU ACTUALLY NEED IT. SOME PACKAGES GET DELAYED DUE TO UNFORESEEN CIRCUMSTANCES, AND WE DON’T WANT YOU TO BE STUCK WITHOUT THE GEAR YOU NEED.
Contact us and we’ll be glad to help. If there are no other customers waiting in line for your item, we will be happy to extend your rental.
Please note that in terms of billing extensions are treated as if they were new orders- the rate will be less expensive for a 2-week rental than it would be for two 1-week rentals.
We recommend you keep the invoice with the gear as customs may want to charge you tax, falsely assuming you purchased the equipment outside the US. All rental items must be returned to the shipping provider within the US. You may NOT return your rental at an international hub.
We’re always happy to help narrow down your choices or point you in the right direction. Our staff is available for emails and calls from 10am to 6pm Monday-Friday. Please keep in mind that we cannot anticipate every situation, preferred style, or equipment combination due to the limitless possibilities. It is best to do your own research so that you can ensure that you make the right decision for your event. If you order the wrong item or do not understand how to use the gear, we will try to help you find a solution, but we cannot offer you a full refund. Of course, any equipment returned before the end of the rental may receive an early return voucher upon request.
Please note that if you order very expensive items and/or you are a new customer, we will ask you to provide additional information regarding your identity, addresses for shipping and other details. If you’re curious about this and want some insight, contact our verifications department directly at 954-462-4000.
The Holo2Go 3 months Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the Holo2Go 3 months Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under the Holo2Go 3 months Limited Warranty or under their consumer law rights. Important: The Holo2Go 3 months Limited Warranty terms and conditions shall not apply to consumer law claims.
Please note: All claims made under the Holo2Go 3 months Limited Warranty will be governed by the terms set out in this warranty document.
Your Holo2Go-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of 3 months from the date of original retail purchase (“Warranty Period”) when used in accordance with Holo2Go`s user manuals. Under this warranty, you will be able to direct your claims to Holo2Go.
If a defect arises during the Warranty Period, Holo2Go, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces. Unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.
Holo2Go does not warrant, represent or undertake that it will be able to repair or replace any Product under this warranty without risk to and / or loss of information and / or data stored on the Product. In no event shall Holo2Go be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by Holo2Go’s breach of these warranty terms; or (b) losses caused by the user’s fault, loss of data or loss of profits or benefits.
Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.
To obtain warranty service, contact Holo2Go. Proof of purchase may be required to verify eligibility.
When contacting Holo2Go via telephone, call charges may apply depending on your location. Please contact your network operator for details.
Holo2Go will provide warranty service through one or more of the following options:
(i) Carry-in service. You may return your Product to our Holo2Go corporate office: 1905 NW 32nd street Building #5, Pompano Beach, FL 33064.
(ii) Mail-in service. If Holo2Go determines that your Product is eligible for mail-in service through HoloGuard Pro, Holo2Go will send you prepaid waybills and applicable packaging material, so that you may ship your Product to a Holo2Go Repair Service (“ARS”) 1905 NW 32nd street Building #5, Pompano Beach, FL 33064. Holo2Go will pay for shipping to and from your location if instructions regarding the method of packaging and shipping the Product are followed.
If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.
This warranty is governed by and construed under the laws of the country in which the product purchase took place.