We ship using FedEx.
We ship Monday through Friday. Orders will ship out 24 hours after payment is made. Payments need to hit our systems by 4p EST in order for them to go out by the next business day. Please know that the estimated shipping time does not include weekends or holidays for FedEx and UPS.
Yes, a signature is required on all packages for security purposes.
We offer shipping within the United States (all 50 states, not including Puerto Rico or Guam). Hawaii and Alaska take an extra day, so our overnight option takes 2 days, and standard takes 3 for arrival. We do not ship to PO Boxes. We are unfortunately unable to ship to APOs/FPOs/DPOs or any foreign US military bases.
Please note that our prices do not automatically include shipping rates. The shipping cost will be calculated upon check-out. Our rates are one way, unless you are purchasing an item. We offer standard and overnight services with the option of next day air, 2-day air AM services, and Saturday delivery for an extra fee. FedEx offers Saturday delivery for $40 extra per package (Note: Saturday deliveries may not be available in all areas). Please contact us for more information about these services!
• Standard Shipping Services: you can expect your package by the end of the business day. In some cases, if you’re located in a rural area, the carrier has a technical difficulty, or it’s around the holidays, delivery times may vary to as late at 8pm.
• Rush Shipping Services: delivery is by the end of the business day. In some cases if you’re located in a rural area, the carrier has a technical difficulty, or it’s around the holidays, delivery times for standard and overnight shipments may vary to as late at 8pm.
• Rush Shipping AM and Standard AM Services: Typically offers a delivery time by 10:30am but select areas may deliver as late as 12:00pm.
If your order arrives late, contact us ASAP for assistance. For the vast majority of orders, the carrier will arrive on time so you should not have to worry. We still recommend giving yourself a 1-3 day buffer if you have a date that cannot be missed such as a wedding or vacation abroad. From time to time things do happen that prevent the carrier from delivering on time, though this is a VERY small fraction of orders.
We recommend inspecting each item for anything abnormal, and double check your invoice to ensure everything was delivered as planned. If your package ever arrives in a less than perfect state, please contact us immediately! We just want to make sure that you have working equipment and that you are never charged for a small subpart which was accidentally missed.
On rare occasions, something does go wrong with an item not ending up in the package as planned. If an item is missing, please contact us within 3 hours after delivery.
The Holo2Go 3 months Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the Holo2Go 3 months Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under the Holo2Go 3 months Limited Warranty or under their consumer law rights. Important: The Holo2Go 3 months Limited Warranty terms and conditions shall not apply to consumer law claims.
Please note: All claims made under the Holo2Go 3 months Limited Warranty will be governed by the terms set out in this warranty document.
Your Holo2Go-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of 3 months from the date of original retail purchase (“Warranty Period”) when used in accordance with Holo2Go`s user manuals. Under this warranty, you will be able to direct your claims to Holo2Go.
If a defect arises during the Warranty Period, Holo2Go, at its option will (1) repair the Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the Product with a product with equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or with your consent, a product that is at least functionally equivalent to the product it replaces. Unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.
Holo2Go does not warrant, represent or undertake that it will be able to repair or replace any Product under this warranty without risk to and / or loss of information and / or data stored on the Product. In no event shall Holo2Go be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by Holo2Go’s breach of these warranty terms; or (b) losses caused by the user’s fault, loss of data or loss of profits or benefits.
Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.
To obtain warranty service, contact Holo2Go. Proof of purchase may be required to verify eligibility.
When contacting Holo2Go via telephone, call charges may apply depending on your location. Please contact your network operator for details.
Holo2Go will provide warranty service through one or more of the following options:
(i) Carry-in service. You may return your Product to our Holo2Go corporate office: 1905 NW 32nd street Building #5, Pompano Beach, FL 33064.
(ii) Mail-in service. If Holo2Go determines that your Product is eligible for mail-in service through HoloGuard Pro, Holo2Go will send you prepaid waybills and applicable packaging material, so that you may ship your Product to a Holo2Go Repair Service (“ARS”) 1905 NW 32nd street Building #5, Pompano Beach, FL 33064. Holo2Go will pay for shipping to and from your location if instructions regarding the method of packaging and shipping the Product are followed.
If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.
This warranty is governed by and construed under the laws of the country in which the product purchase took place.